Understanding our forms, policies, and procedures

Welcome to the policies and procedures section of Helping Hands Family Aid. This page outlines the essential forms, guidelines, and operational procedures for everyone who interacts with our organization, whether you are seeking support, considering volunteering, or looking to donate. Our aim is to ensure clarity and transparency in all our operations, reflecting our commitment to providing support with dignity and respect.

Customer Intake Information

The patron information sheet is a vital document for those seeking assistance from Helping Hands Family Aid. It helps us understand your needs and ensures we can provide tailored support effectively. This information is kept confidential and is for the purpose of our Link2feed database through Food Banks Canada.  Please familiarize yourself with its contents as it is a key part of how we operate and serve our community.

Policies & Procedures

At Helping Hands Family Aid, our operations are guided by a set of policies designed to uphold our mission of fighting food insecurity with dignity and respect. These procedures apply to all individuals and activities associated with our thrift store and aid services. We are dedicated to serving our community.

 

Please contact our Chair Person Nora Gaulton for a copy of Policies & Procedures.